A leading provider of Out-of-Hospital Care in London since 1995
A leading provider of Out-of-Hospital Care in London since 1995
A leading provider of Out-of-Hospital Care in London since 1995

A leading provider of Out-of-Hospital Care in London since 1995

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About London Central & West

We are a GP-led Social Enterprise organisation providing Integrated Urgent Care services as well as several urgent care services across North West and North Central London. We are committed to constantly improving our services to meet the needs of our patients and do this by working collaboratively with system partners to innovate and develop robust and effective clinical pathways.

About Us
At LCW we take pride in our innovative approach in delivering care and improved outcomes for patients. 111 online, intelligent telephony routing, access to primary care patient records and video consultations are in use throughout our services and contribute to the delivery of the highest quality of care to our patients.

Founded in 1994 out of a local GP cooperative, London Central and West Unscheduled Care Collaborative (LCW) has evolved into one of London's largest and most successful providers of Integrated Urgent Care services covering a population of ~3.5 million. We pride ourselves on delivering safe, effective, responsive, caring and well led patient centred clinical services as recognised by our ‘Good’ CQC rating in all areas of our organisation.

The organisation has in its 25-year history expanded to include over 430 GPs, advanced practitioners, nurses (dental, paediatric, psychiatric and palliative care), paramedics, and pharmacists as well as non-clinical staff. We have worked hard to ensure that the same qualities that underpinned LCW at the beginning are still evident today: a highly professional service delivered by a multidisciplinary, experienced team familiar with our local environment. This approach ensures that LCW continues to be a tangible benefit to the local community.

In 2014 LCW became a Certified Social Enterprise/Community Benefit Society providing further assurance that LCW funds are spent solely on delivering and improving services to patients. The Mark has an important role to play in helping our patients understand when their health provider is genuinely socially motivated.

Current Guidance on Covid19

If you think you have symptoms of the coronavirus please go to NHS 111 online.

For everything else pick up the phone and dial 111.

About Us

Our Services

Most of our work is in the urgent care environment working in partnership with Commissioners, Acute and Community Trusts, GP Federations and other health and social care organisations in the development of integrated services.

The Integrated Urgent Care model (IUC) we operate combines the previously separate NHS 111 and GP Out of Hours services allowing for an improved and streamlined model of patient care. The introduction of the Integrated Urgent Care Clinical Assessment Service (IUC CAS) brings together a multi-disciplinary clinical team to increase the number of cases that can be completed with advice, a prescription, or an appointment for further assessment or treatment.

More than 50% of callers to 111 will have a clinical consultation by telephone or video improving outcomes for patients and the system alike – with more patients offered self-care advice, fewer A&E attendances and ambulance dispatches and conveyances.

Integration in the IUC is achieved through collaborative working with system partners, including Imperial College NHS Trust, West London Health Trust, Central North West London NHS Foundation Trust, Healthy London Partnership, Sesui Telephony, and Adastra.


Our Services Include

  • Integrated Urgent Care services to residents of Inner North West London (Hammersmith & Fulham, Kensington & Chelsea and Westminster) and North Central London (Borough of Camden, Islington, Haringey, Barnet and Enfield)
  • GP Out of Hours services to residents in outer North West London (Brent, Ealing and Hounslow)
  • Two Urgent Care Centres (UCC) located at Charing Cross and Hammersmith hospitals
  • GP practices at Hammersmith and Charing Cross hospitals
  • Inner North West London Single Point of Referral, co-ordinating all referrals to the Community Independence Team
  • Care home / telemedicine service delivering an enhanced response to 140 care homes across all boroughs in North West London.
Our Services

The IUC service allows for greater access to a range of different clinicians which include but are not limited to:

  • GPs
  • Palliative Care Nurses
  • Specialists
  • ANPs
  • Midwives
  • Dental Nurses
  • Paediatric Nurses
  • Psychiatric Nurses
  • Paramedics
  • Pharmacists
Our Services

The different staff members working within the IUC have a wide range of different referral options available to them which include but are not limited to:

  • Dental Advice and Face to Face Appointments
  • GP Advice, Appointments and Home Visits
  • Community Nurse Referrals
  • Nurse/Paramedic Advice
  • Self-Care Advice
  • Social Services
  • Primary & Urgent Care Centres
  • Advice from Specialists
  • Emergency Prescriptions
  • Medication Advice
  • Pharmacies
  • Single Point of Access
  • Walk in Centres
  • Emergency Departments
  • Ambulances
Patient Feedback

Patient Feedback

Patient Feedback

Contact Us


Tel: 0300 0339 898

Email: Lcw.feedback@nhs.net

Fax: 0300 033 7772


General Tel: 0300 0337 718

Urgent Tel: 0300 0337 723

Email: Swilliams10@nhs.net

Fax: 0300 033 7772

Staff Enquiries

Tel: 0300 0337 717

Email: lcw.hr@nhs.net

Fax: 0300 033 7772

Media enquiries (24/7)

Please contact our Communication Lead, Ann Grain

Tel: 07861 376 844

Email: a.grain@nhs.net

LCW UCC, St Charles Hospital, Exmoor Street, London W10 6DZ

Some of Our Key Partners