Our 111 clinicians have a message for Londoners

LCW was delighted to support the 111First promotional video recently launched by NHS England/Improvement. The finished 111First video can be viewed here.

One of our GPs Dr Saima Chaudary and Paramedic Robert Russell, alongside colleagues in other organisations, took time out of their day to day jobs to record a video message for Londoners: 'if you think you need to go to A&E, please use 111 online or ring 111First and they will help you get the help you need, quickly and safely. 

From 1 December, 111First can arrange an urgent face-to-face A&E appointment during an allocated timeslot anywhere in London, if someone needs it - meaning shorter waiting times and fewer people in A&E.  Arrangements are also in place to let A&Es know if shielding patients are coming so they can be kept safe.

NHS111 can also make direct appointments online, by phone or face-to-face with a variety of health services, including Urgent Treatment Centres, a patient’s own GP, specialised mental health crisis services, dental services and pharmacists for urgent repeat prescriptions and advice.  If needed, an ambulance can also be despatched.

Arrangements will not change for people with life-threatening illnesses or injuries who should continue to dial 999 and anyone who arrives at A&E without calling NHS 111 will still receive medical care, with those needing emergency treatment prioritised.